PrinTree Core MPS, including dashboards and metrics, provide actionable information, not just reports, that put you in control.
Clients can instantly see performance indicators that reveal problem areas before they become show stoppers. You’ll have detailed device performance metrics across a wide spectrum, from paper and power consumption to end-user incidents and satisfaction. We move you beyond simple print management to an optimized holistic perspective - operations, costs, best practices and environmental impact.
Our Core MPS offering:
- Mixed Fleet Management
Most organizations have a variety of devices such as printers, fax, copiers and multi-function devices (MFDs) from different manufacturers, makes and models. Our brand-neutral agnostic solution works with them all, regardless of the logo. This avoids costly startup capital investments and helps you maximize your current hardware investment.
- Automatic Supplies Replenishment
Onsite, offsite or just-in-time consumable supplies replenishment options reduce your operations costs. Factual MPS data makes the supplies ordering process efficient. Automation reduces the administrative burden. You set the parameters and we’ll do the rest.
- Proactive Service
Real-time device performance indicators prevent bottlenecks that frustrate end-users. Get alerts and data, open proactive help-desk tickets and solve issues before they impact business performance.
- Consolidated Invoices & Chargeback
Most organizations need to allocate print fleet operations costs, supplies, and asset acquisition and depreciation. Our Core MPS solution gives you complete control how costs are collected (by organization, function, department, location…) and provides the data for accurate internal chargeback and invoicing. No more guesswork.
- Onsite & Remote Service
Print fleet technician support can be retained in-house or outsourced to PrinTree. Many clients prefer to use their internal technicians for more mission-critical priorities. Regardless, with our powerful role-based dashboard and real-time performance data technicians can respond quickly; either in-person or virtual, and armed with the device-specific specs and incident report. On-line FAQ’s, training and break-fix information can also be made available for end-user self-support which further reduces your technician resource burden.
- U.S Help Desk
Our help desk team is U.S. based and available 24x7. They are print device experts and can augment your help desk program. They’ll have the end-user device data at their fingertips and can often solve issues over the phone, email and virtual troubleshooting.
How It Works
Our highly secure software either sits on your network or externally hosted. It collects the device data, based on your network load preferences, that feeds our custom, role-based dashboard.
Most organizations begin with an MPS baseline assessment. That way your MPS strategy and implementation is based on real data. The baseline assessment is the foundation of our total best solution agreement that we build for every client.
Contact us to learn more.